TERMS & CONDITIONS

Soaring High Transportation LLC
Auto Transportation Broker
MC #97069117
USDOT #6543173

Effective Date: October 2, 2026
SMS Terms Effective Date: October 5, 2026
Last Updated: October 5, 2026

These Terms and Conditions ("Terms," "Agreement," or "Terms and Conditions") govern your use of the Soaring High Transportation LLC website and the auto transportation brokerage services provided by Soaring High Transportation LLC ("Soaring High Transportation," "we," "us," or "our").

By requesting a quote, submitting an order, making a payment, booking transportation, accessing or using our website, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and our Privacy Policy.

1. COMPANY AND BROKER STATUS

Soaring High Transportation LLC is an auto transportation broker registered with the Federal Motor Carrier Safety Administration ("FMCSA").

Company: Soaring High Transportation LLC
MC Number: 97069117
USDOT Number: 6543173
Business Type: Auto Transportation Broker

Soaring High Transportation LLC does not directly provide motor-carrier transportation services unless expressly stated otherwise.

Our role is to arrange transportation between customers and independent motor carriers that are responsible for the physical transportation of vehicles.

The motor carrier assigned to a shipment is responsible for operating the vehicle transporter, complying with applicable transportation laws and regulations, and physically transporting the customer's vehicle.

FMCSA distinguishes a broker from a motor carrier because a broker arranges transportation rather than directly transporting property.

2. AGREEMENT TO TERMS

By using our website located at https://soaringhightransportation.com/ or utilizing our transportation and logistics services, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy.

If you do not agree with any part of these Terms, you must discontinue use of our website and services.

These Terms apply to website visitors, customers requesting transportation quotes, customers booking transportation, and persons communicating with Soaring High Transportation LLC through telephone, email, SMS, or other communication methods.

3. TRANSPORTATION SERVICES

Soaring High Transportation LLC provides auto transportation brokerage and logistics coordination services.

All bookings, scheduling, route requests, transportation arrangements, and service agreements are subject to availability, carrier verification, and final confirmation.

We reserve the right to refuse or cancel services due to weather conditions, safety concerns, carrier availability, inaccurate information, regulatory requirements, or non-compliance with operational requirements.

Soaring High Transportation LLC acts as a broker and arranges transportation through independent motor carriers.

4. QUOTES AND ESTIMATES

Quotes provided by Soaring High Transportation LLC are based on the information supplied by the customer and the transportation market conditions available at the time of the quote.

A quote may be affected by factors including:

Pickup and delivery locations
Vehicle type
Vehicle size and weight
Vehicle operability
Open or enclosed transportation
Requested pickup dates
Seasonal demand
Carrier availability
Fuel prices
Route availability
Additional transportation requirements
Changes to information originally provided by the customer

A quote is not necessarily a guarantee that a carrier will accept the shipment at that exact price.

Unless expressly stated otherwise in writing, a quote represents an estimated transportation cost and may change before a carrier is assigned.

5. CUSTOMER INFORMATION

The customer agrees to provide accurate and complete information when requesting transportation services.

This may include:

Customer's legal name
Telephone number
Email address
Pickup address
Delivery address
Vehicle year
Vehicle make
Vehicle model
Vehicle identification number (VIN), when requested
Vehicle condition
Vehicle operability
Requested transportation dates
Special transportation requirements

The customer is responsible for notifying Soaring High Transportation LLC of any changes to the information provided.

Incorrect or incomplete information may result in additional charges, delays, cancellation, or inability to arrange transportation.

6. CARRIER ASSIGNMENT

Soaring High Transportation LLC may arrange transportation through an independent motor carrier that is appropriately registered and authorized for the transportation being arranged.

The assigned carrier may contact the customer directly regarding:

Pickup arrangements
Delivery arrangements
Estimated arrival times
Vehicle inspection
Loading
Unloading
Delivery
Transportation-related instructions

The carrier is responsible for the actual physical transportation of the vehicle.

Soaring High Transportation LLC does not guarantee the identity of a particular carrier until a carrier has been confirmed and assigned to the shipment.

7. CARRIER INSURANCE

The motor carrier transporting the vehicle is responsible for maintaining applicable insurance required for its operations.

Customers should review the carrier's insurance information and transportation documents when appropriate.

Soaring High Transportation LLC does not represent that its own brokerage insurance provides coverage for physical damage to a vehicle being transported by an independent carrier.

The customer's transportation agreement, bill of lading, and other applicable carrier documents may contain additional provisions concerning insurance and claims.

8. VEHICLE CONDITION

The customer must accurately disclose the condition of the vehicle before transportation.

The customer must disclose whether the vehicle:

Runs and drives
Rolls
Brakes
Steers
Can be loaded normally
Has mechanical problems
Has modified suspension
Has oversized dimensions
Has lowered or raised suspension
Has non-functioning brakes
Has other conditions affecting loading or transportation

Failure to disclose a vehicle's condition may result in additional charges, delays, refusal of transportation, or cancellation.

9. PERSONAL PROPERTY INSIDE THE VEHICLE

Customers should not place personal belongings inside the vehicle unless expressly permitted by the assigned motor carrier.

If personal property is permitted, the carrier may impose restrictions concerning:

Weight
Quantity
Location
Type of property
Security

Soaring High Transportation LLC is not responsible for loss or damage to personal belongings placed inside a vehicle.

Customers are responsible for removing valuable, fragile, prohibited, hazardous, or irreplaceable items before transportation.

10. PICKUP AND DELIVERY DATES

Transportation dates provided by Soaring High Transportation LLC are generally estimates unless expressly guaranteed in writing.

Auto transportation involves variables that may affect pickup and delivery timing, including:

Weather
Traffic
Mechanical problems
Road closures
Carrier availability
Government restrictions
Construction
Delays involving previous shipments
Force majeure events

Soaring High Transportation LLC does not guarantee an exact pickup or delivery time unless specifically agreed to in writing.

11. PICKUP AND DELIVERY LOCATIONS

Customers are responsible for providing safe and legal pickup and delivery locations.

If a carrier cannot safely access the requested address because of:

Narrow roads
Low bridges
Weight restrictions
Dead-end streets
Private roads
Construction
Local restrictions
Inadequate clearance
Unsafe conditions

the carrier may require the vehicle to be picked up or delivered at a nearby safe and legal location.

Additional charges may apply where the customer requests services or circumstances outside the original transportation arrangement.

12. VEHICLE INSPECTION AND BILL OF LADING

The customer should carefully inspect the vehicle with the carrier at pickup and delivery.

The carrier may complete a condition report or bill of lading documenting the vehicle's condition.

Customers should:

Review the vehicle condition report
Identify existing damage
Confirm the condition of the vehicle at delivery
Note any apparent damage before accepting delivery
Retain copies of all transportation documents

The bill of lading and vehicle condition report are important documents relating to the physical transportation of the vehicle.

13. DAMAGE CLAIMS

Any claim relating to physical damage occurring during transportation should generally be directed to the motor carrier that physically transported the vehicle, because the carrier is responsible for the actual transportation.

Customers should document any alleged damage with photographs and notify the carrier as soon as reasonably possible.

Soaring High Transportation LLC may assist in communicating with the carrier regarding a customer's claim but does not act as the motor carrier or insurer.

Nothing in these Terms is intended to eliminate or restrict any rights a customer may have under applicable law.

14. CANCELLATION

A customer may request cancellation of a transportation order before the shipment is assigned to a carrier.

Cancellation after a carrier has been assigned may be subject to the cancellation terms communicated to the customer at the time of booking.

Any applicable cancellation fees, deposits, or refunds will be governed by the specific booking confirmation or transportation agreement provided to the customer.

15. DEPOSITS AND PAYMENTS

Customers may be required to provide a deposit or other payment to confirm transportation services.

Payment methods may include:

Credit card
Debit card
Electronic payment
Other payment methods accepted by Soaring High Transportation LLC

The amount and timing of payment will be communicated to the customer before or during booking.

Customers authorize Soaring High Transportation LLC and/or its designated payment processor to process authorized charges associated with the transportation services.

Customers are responsible for providing accurate billing information.

16. ADDITIONAL CHARGES

Additional charges may arise when circumstances differ materially from the information provided when the transportation was booked.

Examples may include:

Inoperable vehicles
Oversized vehicles
Modified vehicles
Special loading requirements
Incorrect pickup or delivery information
Additional mileage
Changes requested by the customer
Storage
Redelivery
Waiting time
Special equipment
Changes in transportation requirements

Any additional charges should be communicated to the customer when reasonably possible.

17. NO GUARANTEE OF CARRIER AVAILABILITY

Submitting a quote request does not guarantee that a motor carrier will accept the shipment.

Transportation availability depends on factors including route, dates, vehicle type, market conditions, and carrier capacity.

Soaring High Transportation LLC will make commercially reasonable efforts to arrange transportation but does not guarantee that a carrier will be available for every requested route or date.

18. CUSTOMER RESPONSIBILITIES

The customer agrees to:

Provide accurate information
Provide accurate pickup and delivery addresses
Disclose vehicle condition
Remove personal and valuable belongings unless otherwise authorized
Make required payments
Be available or arrange for an authorized representative during pickup and delivery
Inspect the vehicle at pickup and delivery
Review and sign applicable transportation documents
Follow reasonable instructions provided by the assigned carrier
Notify Soaring High Transportation LLC of material changes to the shipment

19. PROHIBITED ITEMS

Customers may not use transportation services to transport illegal, hazardous, explosive, or otherwise prohibited materials.

The customer is responsible for ensuring that no prohibited materials are placed in the vehicle.

The carrier may refuse transportation if prohibited or hazardous materials are discovered.

20. DELAYS

Soaring High Transportation LLC is not responsible for delays caused by circumstances outside its reasonable control, including:

Severe weather
Natural disasters
Traffic accidents
Road closures
Government actions
Mechanical failures
Carrier delays
Labor disruptions
Civil disturbances
Acts of war
Other force majeure events

We will make reasonable efforts to communicate material delays when information becomes available.

21. LIMITATION OF BROKER RESPONSIBILITY

Soaring High Transportation LLC acts as a transportation broker and does not physically operate the truck transporting the vehicle.

Accordingly, Soaring High Transportation LLC is not responsible for acts or omissions of an independent motor carrier to the extent permitted by applicable law.

This includes matters arising from the carrier's:

Driving
Loading
Unloading
Vehicle handling
Route selection
Mechanical condition
Delivery operations
Driver conduct

This provision does not waive rights or obligations that cannot legally be waived.

22. WEBSITE INFORMATION

We attempt to keep the information on our website accurate and current.

However, website content may contain typographical errors, outdated information, or inadvertent inaccuracies.

Soaring High Transportation LLC reserves the right to correct errors and update website information at any time.

23. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party websites, payment processors, communication platforms, carriers, or other service providers.

Soaring High Transportation LLC does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to the third party's own terms and policies.

24. ELECTRONIC COMMUNICATIONS

By submitting your contact information to Soaring High Transportation LLC, you agree that we may contact you regarding your quote, shipment, booking, payment, customer-service requests, and other transactions.

Where permitted by applicable law, we may also send marketing communications.

You may opt out of promotional communications while continuing to receive communications necessary to administer your shipment or account.

25. SMS AND MOBILE MESSAGING TERMS

25.1 SMS Consent Communication

The information, such as phone numbers, obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive text messages from Soaring High Transportation LLC, you agree to receive SMS communications from us in accordance with these SMS and Mobile Messaging Terms.

25.2 Types of SMS Communications

If you have consented to receive text messages from Soaring High Transportation LLC, you may receive messages related to Conversations (external), including communications concerning your transportation inquiry, shipment, booking, scheduling, billing, or other service-related matters.

Example:

"Soaring High Transportation LLC: Hi, Mr. Customer. The driver is getting late because of the bad weather. Reply STOP to opt out."

25.3 Message Frequency

Message frequency may vary depending on the type of communication and your ongoing service requests.

For example, you may receive up to 10 SMS messages per week related to transportation updates, bookings, scheduling, billing inquiries, customer-service communications, or other service-related matters.

Actual message frequency may vary.

25.4 Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier's pricing plan.

These fees may vary if the message is sent domestically or internationally.

Soaring High Transportation LLC does not control or charge these carrier fees.

25.5 Opt-In Method

You may opt in to receive SMS messages from Soaring High Transportation LLC in the following way:

Verbally, during a conversation with an authorized representative.

Where applicable, other consent methods may also be made available by Soaring High Transportation LLC.

SMS consent is not a condition of purchasing any goods or services.

25.6 Opt-Out Method

You can opt out of receiving SMS messages at any time.

To do so, simply reply "STOP" to any SMS message you receive.

Alternatively, you can contact us directly to request removal from our messaging list.

After opting out, you may receive one final message confirming your unsubscribe request. After that, you will no longer receive SMS messages from us unless you provide consent again.

25.7 Help & Support

If you are experiencing any issues, you can reply with the keyword "HELP."

Alternatively, you can get help directly from our website at:

https://soaringhightransportation.com/

or call us at:

+1 (703) 389-0015

25.8 Standard Messaging Disclosures

Message and data rates may apply.
You can opt out at any time by texting STOP.
For assistance, text HELP.
Message frequency may vary.
SMS consent is not a condition of purchasing any goods or services.
Information obtained as part of the SMS consent process, including phone numbers, will not be shared with third parties or affiliates for marketing purposes.

For additional information regarding our collection, use, and protection of personal information, please review our Privacy Policy.

26. PRIVACY

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy is incorporated into these Terms by reference.

Privacy Policy:
https://soaringhightransportation.com/privacy-policy

27. INTELLECTUAL PROPERTY

All content on this website—including text, logos, graphics, icons, images, software, designs, and other materials—is the property of Soaring High Transportation LLC or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, copy, or commercially exploit our website content without our prior written permission.

28. FRAUD AND MISUSE

We reserve the right to refuse or cancel transactions where we reasonably suspect:

Fraud
Identity theft
Payment fraud
False information
Unauthorized payment activity
Abuse of our services
Illegal activity
Attempts to circumvent our booking or payment procedures

We may cooperate with law enforcement, regulators, payment processors, and other appropriate parties when legally required or reasonably necessary to prevent fraud or protect our business and customers.

29. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Soaring High Transportation LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, transportation brokerage services, or SMS communications.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

30. DISPUTES

Customers are encouraged to contact Soaring High Transportation LLC first to attempt to resolve any dispute concerning our brokerage services.

Nothing in these Terms prevents a customer from exercising rights available under applicable federal or state law.

Any dispute-resolution provisions, including arbitration or class-action provisions, should only be included after they have been reviewed for compliance with applicable law.

31. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles, except to the extent superseded by applicable federal transportation law.

32. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

33. CHANGES TO TERMS AND CONDITIONS

We reserve the right to modify or update these Terms and Conditions at any time.

Any changes will be posted directly to this page with an updated "Last Updated" date.

Your continued use of the website or services following any modifications constitutes acceptance of those changes to the extent permitted by applicable law.

34. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, applicable booking confirmation, quote, transportation agreement, payment authorization, and other written agreements provided to the customer, constitute the agreement governing the applicable brokerage transaction, subject to applicable law.

If a specific written transportation agreement conflicts with these website Terms, the specific agreement applicable to that shipment may control to the extent stated in that agreement and permitted by law.

35. CONTACT INFORMATION

Soaring High Transportation LLC
Auto Transportation Broker

MC #97069117
USDOT #6543173

Website: https://soaringhightransportation.com/
Privacy Policy: https://soaringhightransportation.com/privacy-policy
Terms and Conditions: https://soaringhightransportation.com/terms-and-conditions
Email: shane@soaringhightransportation.com
Phone: +1 (703) 389-0015

Office Hours:
Monday – Friday: 7:00 AM
Saturday – Sunday: Closed / By Appointment

Soaring High Transportation LLC
Auto Transportation Broker
MC #97069117
USDOT #6543173

Effective Date: October 2, 2026

By requesting a quote, submitting an order, making a payment, booking transportation, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms.

1. COMPANY AND BROKER STATUS

Soaring High Transportation LLC is an auto transportation broker registered with the Federal Motor Carrier Safety Administration ("FMCSA").

Company: Soaring High Transportation LLC
MC Number: 97069117
USDOT Number: 6543173
Business Type: Auto Transportation Broker

Soaring High Transportation LLC does not directly provide motor-carrier transportation services unless expressly stated otherwise.

Our role is to arrange transportation between customers and independent motor carriers that are responsible for the physical transportation of vehicles.

FMCSA distinguishes a broker from a motor carrier because a broker arranges transportation rather than directly transporting property. FMCSA

2. QUOTES AND ESTIMATES

Quotes provided by Soaring High Transportation LLC are based on the information supplied by the customer and the transportation market conditions available at the time of the quote.

A quote may be affected by factors including:

Pickup and delivery locations
Vehicle type
Vehicle size and weight
Vehicle operability
Open or enclosed transportation
Requested pickup dates
Seasonal demand
Carrier availability
Fuel prices
Route availability
Additional transportation requirements
Changes to information originally provided by the customer

A quote is not necessarily a guarantee that a carrier will accept the shipment at that exact price.

Unless expressly stated otherwise in writing, a quote represents an estimated transportation cost and may change before a carrier is assigned.

3. CUSTOMER INFORMATION

The customer agrees to provide accurate and complete information when requesting transportation services.

This may include:

Customer's legal name
Telephone number
Email address
Pickup address
Delivery address
Vehicle year
Vehicle make
Vehicle model
Vehicle identification number (VIN), when requested
Vehicle condition
Vehicle operability
Requested transportation dates
Special transportation requirements

The customer is responsible for notifying Soaring High Transportation LLC of any changes to the information provided.

Incorrect or incomplete information may result in additional charges, delays, cancellation, or inability to arrange transportation.

4. CARRIER ASSIGNMENT

Soaring High Transportation LLC may arrange transportation through an independent motor carrier that is appropriately registered and authorized for the transportation being arranged.

The assigned carrier may contact the customer directly regarding:

Pickup arrangements
Delivery arrangements
Estimated arrival times
Vehicle inspection
Loading
Unloading
Delivery
Transportation-related instructions

The carrier is responsible for the actual physical transportation of the vehicle.

Soaring High Transportation LLC does not guarantee the identity of a particular carrier until a carrier has been confirmed and assigned to the shipment.

5. CARRIER INSURANCE

The motor carrier transporting the vehicle is responsible for maintaining applicable insurance required for its operations.

Customers should review the carrier's insurance information and transportation documents when appropriate.

Soaring High Transportation LLC does not represent that its own brokerage insurance provides coverage for physical damage to a vehicle being transported by an independent carrier.

The customer's transportation agreement, bill of lading, and other applicable carrier documents may contain additional provisions concerning insurance and claims.

6. VEHICLE CONDITION

The customer must accurately disclose the condition of the vehicle before transportation.

The customer must disclose whether the vehicle:

Runs and drives
Rolls
Brakes
Steers
Can be loaded normally
Has mechanical problems
Has modified suspension
Has oversized dimensions
Has lowered or raised suspension
Has non-functioning brakes
Has other conditions affecting loading or transportation

Failure to disclose a vehicle's condition may result in additional charges, delays, refusal of transportation, or cancellation.

7. PERSONAL PROPERTY INSIDE THE VEHICLE

Customers should not place personal belongings inside the vehicle unless expressly permitted by the assigned motor carrier.

If personal property is permitted, the carrier may impose restrictions concerning:

Weight
Quantity
Location
Type of property
Security

Soaring High Transportation LLC is not responsible for loss or damage to personal belongings placed inside a vehicle.

Customers are responsible for removing valuable, fragile, prohibited, hazardous, or irreplaceable items before transportation.

8. PICKUP AND DELIVERY DATES

Transportation dates provided by Soaring High Transportation LLC are generally estimates unless expressly guaranteed in writing.

Auto transportation involves variables that may affect pickup and delivery timing, including:

Weather
Traffic
Mechanical problems
Road closures
Carrier availability
Government restrictions
Construction
Delays involving previous shipments
Force majeure events

Soaring High Transportation LLC does not guarantee an exact pickup or delivery time unless specifically agreed to in writing.

9. PICKUP AND DELIVERY LOCATIONS

Customers are responsible for providing safe and legal pickup and delivery locations.

If a carrier cannot safely access the requested address because of:

Narrow roads
Low bridges
Weight restrictions
Dead-end streets
Private roads
Construction
Local restrictions
Inadequate clearance
Unsafe conditions

the carrier may require the vehicle to be picked up or delivered at a nearby safe and legal location.

Additional charges may apply where the customer requests services or circumstances outside the original transportation arrangement.

10. VEHICLE INSPECTION AND BILL OF LADING

The customer should carefully inspect the vehicle with the carrier at pickup and delivery.

The carrier may complete a condition report or bill of lading documenting the vehicle's condition.

Customers should:

Review the vehicle condition report.
Identify existing damage.
Confirm the condition of the vehicle at delivery.
Note any apparent damage before accepting delivery.
Retain copies of all transportation documents.

The bill of lading and vehicle condition report are important documents relating to the physical transportation of the vehicle.

FMCSA similarly advises consumers to understand transportation documents and retain copies. FMCSA

11. DAMAGE CLAIMS

Any claim relating to physical damage occurring during transportation should generally be directed to the motor carrier that physically transported the vehicle, because the carrier is responsible for the actual transportation.

Customers should document any alleged damage with photographs and notify the carrier as soon as reasonably possible.

Soaring High Transportation LLC may assist in communicating with the carrier regarding a customer's claim but does not act as the motor carrier or insurer.

Nothing in these Terms is intended to eliminate or restrict any rights a customer may have under applicable law.

12. CANCELLATION

A customer may request cancellation of a transportation order before the shipment is assigned to a carrier.

Cancellation after a carrier has been assigned may be subject to the cancellation terms communicated to the customer at the time of booking.

Any applicable cancellation fees, deposits, or refunds will be governed by the specific booking confirmation or transportation agreement provided to the customer.

If you want, I can make this section much more specific, for example:

"Full refund before carrier assignment; $X cancellation fee after carrier assignment; no refund after vehicle pickup."

I recommend making those amounts consistent across your website, quote forms, and customer agreement rather than leaving them ambiguous.

13. DEPOSITS AND PAYMENTS

Customers may be required to provide a deposit or other payment to confirm transportation services.

Payment methods may include:

Credit card
Debit card
Electronic payment
Other payment methods accepted by Soaring High Transportation LLC

The amount and timing of payment will be communicated to the customer before or during booking.

Customers authorize Soaring High Transportation LLC and/or its designated payment processor to process authorized charges associated with the transportation services.

Customers are responsible for providing accurate billing information.

14. ADDITIONAL CHARGES

Additional charges may arise when circumstances differ materially from the information provided when the transportation was booked.

Examples may include:

Inoperable vehicles
Oversized vehicles
Modified vehicles
Special loading requirements
Incorrect pickup or delivery information
Additional mileage
Changes requested by the customer
Storage
Redelivery
Waiting time
Special equipment
Changes in transportation requirements

Any additional charges should be communicated to the customer when reasonably possible.

15. NO GUARANTEE OF CARRIER AVAILABILITY

Submitting a quote request does not guarantee that a motor carrier will accept the shipment.

Transportation availability depends on factors including route, dates, vehicle type, market conditions, and carrier capacity.

Soaring High Transportation LLC will make commercially reasonable efforts to arrange transportation but does not guarantee that a carrier will be available for every requested route or date.

16. CUSTOMER RESPONSIBILITIES

The customer agrees to:

Provide accurate information.
Provide accurate pickup and delivery addresses.
Disclose vehicle condition.
Remove personal and valuable belongings unless otherwise authorized.
Make required payments.
Be available or arrange for an authorized representative during pickup and delivery.
Inspect the vehicle at pickup and delivery.
Review and sign applicable transportation documents.
Follow reasonable instructions provided by the assigned carrier.
Notify Soaring High Transportation LLC of material changes to the shipment.

17. PROHIBITED ITEMS

Customers may not use transportation services to transport illegal, hazardous, explosive, or otherwise prohibited materials.

The customer is responsible for ensuring that no prohibited materials are placed in the vehicle.

The carrier may refuse transportation if prohibited or hazardous materials are discovered.

18. DELAYS

Soaring High Transportation LLC is not responsible for delays caused by circumstances outside its reasonable control, including:

Severe weather
Natural disasters
Traffic accidents
Road closures
Government actions
Mechanical failures
Carrier delays
Labor disruptions
Civil disturbances
Acts of war
Other force majeure events

We will make reasonable efforts to communicate material delays when information becomes available.

19. LIMITATION OF BROKER RESPONSIBILITY

Soaring High Transportation LLC acts as a transportation broker and does not physically operate the truck transporting the vehicle.

Accordingly, Soaring High Transportation LLC is not responsible for acts or omissions of an independent motor carrier to the extent permitted by applicable law.

This includes matters arising from the carrier's:

Driving
Loading
Unloading
Vehicle handling
Route selection
Mechanical condition
Delivery operations
Driver conduct

This provision does not waive rights or obligations that cannot legally be waived.

20. WEBSITE INFORMATION

We attempt to keep the information on our website accurate and current.

However, website content may contain typographical errors, outdated information, or inadvertent inaccuracies.

Soaring High Transportation LLC reserves the right to correct errors and update website information at any time.

21. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party websites, payment processors, communication platforms, carriers, or other service providers.

Soaring High Transportation LLC does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to the third party's own terms and policies.

22. ELECTRONIC COMMUNICATIONS

By submitting your contact information to Soaring High Transportation LLC, you agree that we may contact you regarding your quote, shipment, booking, payment, customer-service requests, and other transactions.

Where permitted by applicable law, we may also send marketing communications.

You may opt out of promotional communications while continuing to receive communications necessary to administer your shipment or account.

23. PRIVACY

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy is incorporated into these Terms by reference.

24. INTELLECTUAL PROPERTY

All content appearing on the Soaring High Transportation LLC website, including text, logos, graphics, images, designs, trademarks, and other materials, is owned by or licensed to Soaring High Transportation LLC unless otherwise indicated.

You may not reproduce, distribute, modify, copy, or commercially exploit our website content without our prior written permission.

25. FRAUD AND MISUSE

We reserve the right to refuse or cancel transactions where we reasonably suspect:

Fraud
Identity theft
Payment fraud
False information
Unauthorized payment activity
Abuse of our services
Illegal activity
Attempts to circumvent our booking or payment procedures

26. DISPUTES

Customers are encouraged to contact Soaring High Transportation LLC first to attempt to resolve any dispute concerning our brokerage services.

Nothing in these Terms prevents a customer from exercising rights available under applicable federal or state law.

Any dispute-resolution provisions, including arbitration or class-action provisions, should only be included after they have been reviewed for compliance with applicable law.

27. GOVERNING LAW

These Terms shall be governed by the laws applicable to Soaring High Transportation LLC and the applicable jurisdiction, without regard to conflict-of-law principles, except to the extent superseded by applicable federal transportation law.

28. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

29. CHANGES TO THESE TERMS

Soaring High Transportation LLC may update these Terms from time to time.

Updated Terms will be posted on our website with a revised effective date.

Your continued use of our services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

30. ENTIRE AGREEMENT

These Terms, together with any applicable booking confirmation, quote, transportation agreement, payment authorization, and other written agreements provided to the customer, constitute the agreement governing the applicable brokerage transaction, subject to applicable law.

31. CONTACT INFORMATION

Soaring High Transportation LLC
Auto Transportation Broker

MC #97069117
USDOT #6543173

Email: shane@soaringhightransportation.com
Website: soaringhightransportation.com

Customer Service / Brokerage Inquiries:
shane@soaringhightransportation.com